Hi. I read that Select Home Warranty states that its main goal is to provide quality service to its customers. Some customers say that they have received excellent service from Select Home Warranty, including quick resolution of problems, responsiveness and attentiveness from company representatives. However, there are also negative reviews from customers who have not been happy with the company's work. They complained about long wait times, difficulties in asking for help, unsuccessful attempts to repair and replace equipment, and unclear contract terms. Overall, the company has both positive and negative feedback from customers. I want to know, What is the company's policy on resolving problems and disputes with customers?
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Hello! Select Home Warranty reviews show that the company has various mechanisms for resolving problems and disputes with customers. If a customer is not satisfied with the quality of service or repair, he or she can file a complaint on the company's website or call customer service. The company will respond to the complaint within 24 hours and provide a resolution within 30 days. If the customer is not satisfied with the company's response, he or she can contact the BBB (Better Business Bureau) to resolve the dispute. In addition, the company has a money-back guarantee within 30 days if the customer is not satisfied with the services. Overall, Select Home Warranty strives to solve all customer problems and complaints at a high level and provide quality service to its customers.