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Terms and Conditions

For Tour Operator Clients


Airline alternative equipment and routings are subject to change by the Airline or the Operator and will not result in any refunds. Flight delays and changes are unfortunate, but are an inherent risk of air travel and are therefore outside the control and responsibility of s. All certificates and to the laws of the coun tries in which the services are supplied. If the services included in the tour cannot be supplied or if there are changes in an itinerary for reasons beyond thecontrol of Aurora Travels, the company will arrange for provision of comparable services.


Other Items


  • All commission is based on the tour company putting one or more tour programs (at least one escorted tour) in their brochure

  • All escorted tour payments should arrive at least 14 days prior to client departure. On some FIT individual bookings, Aurora Travels may ask for a TourOperator deposit.

    • Services for which payment has not been received will not be provided




This Tariff is strictly confidentail and should in no way be used for comparison of prices with other parties




All rates are in US $ and include all taxes applicable as of Oct. 15, 2020. Rates are based on current tax rates.




Normally bookings should be made no later than 45 days prior to travel. Later bookings will require written verification from a AURORA TRAVELS agent,and prices may vary as a result.




If the tour operator issues its own vouchers, Aurora Travels may specify certain information be on the forms in order that the vouchers be recog- nized bylocal suppliers.


Deposit And Final Payment


Full payment is required 30 days prior to client arrival. Failure to

meet the payment schedule will cause cancellation of the book ing unless authorization for later payment is made in writing from Aurora Travel Tours Pvt. Ltd.


Cancellations For Escorted Tours


Notice of cancellation must be made in writing directly to Aurora Travels The following scale of charges will apply when cancellation notice occurswithin 21 days of tour departure:


Cancellation:Number ofdays beforeservices start Escorted tours and cruise pro-grams Hotels, transfers and local excursions(tours)



All requests for refunds must be made in writing through Aurora Travel Tours Pvt Ltd., within seven days after completing travel. Once travel begins, anychanges made by the traveler are the responsibility of the traveler and must be paid for on the spot. Once travel has begun, no refunds can be made forunused portions of any tour or service.




Revision Fees


First revision fee will be waived if change (revision) can be done 21 days in advance for escorted tours & cruise programs and 7 days in advance for hotels, local sightseeing and transfers. After that the following chart of revision fees will be applied.


Revision:Number of days be-fore services start

Escorted tours andcruise programs


Aurora Travel Tours Pvt Ltd., Mumbai India is responsible for making arrangements for the tour services offered in the attached programs to include transportation sightseeing and hotel accommodations. The carriers, hotels and other suppliers providing tour services are independent contractors andservants, or joint ventures of Aurora Travels or its affiliates.

Aurora Travels reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary or services whenever the company deems it necessary to the comfort, convenience or safety of the tour participants, and to cancel a tour at any time. If Neon Tours cancels a tour, the company has no responsibility beyond the refund of moneys paid to the company.

The tour participant agrees that neither Aurora Travels nor its affil- iates shall be liable for any damage or loss including personal injury, death, propertyloss, delay, change in air services, sick ness, strike, war, quarantine, weather, upset, disappointment, inconvenience, or expense occasioned by any act or omission of any supplier or person providing tour services. Also, Aurora Travels is not responsible for failure of clients to follow instructions given in travel documents including, but not limited to, check-in and check-out times and baggage handling, and failure to obtain required documentation such as passports, visas and health certificates where required. In the above cases, travelers will not be entitled to any refund. Only Aurora Travels representatives,who posses written authority to do so, may vary, add or waive any term or condition in this contract, to include terms or conditions set forth in the precedingprovisions.

Any legal proceedings against Aurora Travels must be instituted only in a federal or state court located in Mumbai, India, and such claim will be decidedusing the laws of the state of India. Any legal proceeding against the company must commence no later than one year after the travel services have beencompleted.

Airline Clause

Concerned airlines their agents and affiliates are not to be held responsi- ble for any act, occurrence, or events during the time passengers are not on board their aircraft. The passenger ticket constitutes the sole contract between the airlines and purchaser of these tickets and/or passengers.

Smoking & Alcohol Consumption

There is no smoking and no Alcohol permitted in vehicles operated by Aurora Travels. Frequent stops are made so that smoke breaks may be taken outside    vehicles.

Young Tour Participants

Children less than five years of age and unaccompanied minors under the age of 18 cannot be accepted on these tours.

Passport / Visa

Travelers will need a current passport valid until return home. Please contact the destination countries nearest consulate for updated details on visa requirements. Costs of visas and border crossing fees are the responsibility of the traveller. 

  • Tour Operators will deduct their basic commission and send the net to Aurora Travels. 

  • All customized group bookings will be quoted at Net and will not count toward the accumulative override commission program.

  • Tour Operators agree to the Aurora Travels  “Responsibility” section of the Terms and Conditions

  • Tour Operators can not offer reduced rates other than Aurora Travels published rates and will not offer commission rates higher than 15% but oncombination programs they can determine their own rates.

  • Tour Operators can not modify the itinerary, change the hotel list, or mislead clients concerning services offered

Money Transfer


Aurora Travel Tours Pvt Ltd

Kotak Mahindra Bank – Mumbai / INDIA

ACCOUNT NUMBER:8811461478  

IFSC Code : KKBK0001362








24/7 Emergency Number : +91 8879832346

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