Customer service

Hi. I read that Select Home Warranty states that its main goal is to provide quality service to its customers. Some customers say that they have received excellent service from Select Home Warranty, including quick resolution of problems, responsiveness and attentiveness from company representatives. However, there are also negative reviews from customers who have not been happy with the company's work. They complained about long wait times, difficulties in asking for help, unsuccessful attempts to repair and replace equipment, and unclear contract terms. Overall, the company has both positive and negative feedback from customers. I want to know, What is the company's policy on resolving problems and disputes with customers?